Shipping policy
Shipping & Delivery
At Lumera, we’re committed to getting your order to you quickly, safely, and reliably.
Order Processing
All orders are processed within 1–2 business days.
Once your order is confirmed, it is carefully prepared and dispatched from our fulfillment network.
Delivery Time
Estimated delivery time:
5–12 business days
Please note:
Delivery times may vary slightly depending on your location and demand.
Free Shipping
We offer free shipping on all orders.
No minimum spend required.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can track your order anytime using our tracking page.
Taxes & Duties
All prices are displayed in your local currency.
In most cases, you will not need to pay additional fees.
However, any applicable customs duties or taxes are the responsibility of the customer.
Delays
While we work hard to deliver on time, occasional delays may occur due to:
- High demand
- Carrier delays
- Customs processing
If your order is taking longer than expected, please contact us and we’ll assist you right away.
Need Help?
Our support team is here to help.
Contact us anytime at:
info@lumeradownunder.com